At EastBless, your satisfaction is our top priority.
Whether you're placing an order or returning an item, we are committed to making every moment of your interaction with us enjoyable.
This is why we promise to do our best to provide high - quality products and an excellent customer experience! Here's what you might need to know:
Yes! You may return or exchange an item within 15 days of receiving it.
Whether the item has the wrong size, is a broken product, or you simply change your mind, we'll be glad to help you with a refund or replacement!
Sorry to hear that, but we'll try our best to resolve it. We offer a 30 - day satisfaction guarantee, which means if you just don't like your item, simply request a return.
If you wish to return an item, please send an email to cs@eastbless.com.
We will get back to you with the return address within 24 - 48 hours.
You can return an item as long as it is unused. It's even better if the packaging is unopened!
As soon as we receive the item, we will either issue a refund or exchange the product for another one.
For refunds, you can expect to get your money back within 1 - 2 days after we receive the item.
We issue refunds via credit card or PayPal. Credit card refunds may take 5 working days to show up in your bank account.
Please inform us of all returns and exchanges within 30 days of delivery. This is to minimize the cases of lost packages.
Yes, you need to cover the shipping cost if you wish to return an item to us. You may ship back the item using the carrier of your choice.
To ensure a pleasant experience, we highly recommend using a trackable shipping service when returning an item.
If you placed an order by accident or simply changed your mind, please let us know ASAP. If the order has not been consecrated or shipped yet, we will cancel it immediately and issue a full refund.
