WHERE ARE YOU LOCATED?
Our company headquarters are located in Chattanooga, TN and our team members work from different locations worldwide! We firmly believe in flexible hours and remote work but ensure we always provide our customers with the best service possible. It is not uncommon that we respond to your emails late at night or even on weekends because we love our jobs and enjoy dedicating our time to making our customers happy.

 

WHAT PAYMENT METHODS/CHANNELS CAN I USE?
We offer PayPal as a payment option to maximize the security of your funds. You can pay directly via PayPal, or use all major credit and debit cards through the PayPal platform.

 

DO YOU ACCEPT CASH ON DELIVERY OR BANK PAYMENT?
We offer safe shopping and accept payment via Paypal and all major credit cards. Cash on delivery and bank payment are NOT available.

 

WHICH CURRENCY ARE YOU USING ON YOUR WEBSITE?
Our store can display multiple currencies for a better shopping experience. However, the default checkout currency is US Dollars. If you are checking out with another currency, your bank will convert the amount to your currency based on the current foreign exchange rate. You may see the equivalent amount by selecting your currency from the dropdown.

 

ARE THE ITEMS CLEANSED?
Yes, all the items are cleansed before being sent to our customers. We work in partnership with merchants and artisans from around the world to provide you with authentic and high-quality items.

 

ARE THE ITEMS GENUINE, NOT PLASTIC?
Yes, our items are genuine and of high quality and made of original materials. All product pages specify the exact material.

 

WHERE ARE THE PRODUCTS MADE?
We source our products from trusted manufacturers all around the globe. Many of our products are made in Asian countries such as Singapore, China, Hong Kong and Japan, the centers of spirituality and where unique materials such as black obsidian and jade stones are to be found.

Through factory inspections and production guidelines, we ensure the highest quality of product and fair work conditions with all of our partner factories.

 

DO I HAVE TO SIGN FOR THE SHIPMENT?
No, signing for shipments is not necessary.

 

DO YOU SHIP WORLDWIDE?
Yes, we provide express delivery services to all major countries around the world.

 

HOW CAN I TRACK MY PACKAGE?
After you purchase the item, we will spend approximately 5 working days consecrating and blessing it to endow it with spiritual empowerment. Once this process is completed, the item will be shipped by air. At that time, you can check the corresponding logistics tracking number in the system backend, making it convenient for you to track the progress of your order at any time.

 

HOW DO YOU SHIP THE ITEMS?
We partner with the best available shipping services to ensure your order arrives as quickly as possible. Items shipped to the United States are generally shipped via UPS\DHL\EMS etc,and the packaging is small enough to fit in most mailboxes.

 

HOW LONG IS THE SHIPPING TIME?Transit time can vary by location, but always aim for your order to arrive as quickly as possible. General transit times are: Worldwide | 7-15 business days

WHEN WILL MY TRACKING INFORMATION APPEAR?
Tracking information generally updates 48-72 hours after your tracking number is received. This allows time for the carrier to pick up your item and tracking to go live on their end.

WHAT IS THE PRICE OF SHIPPING?
We like to keep things simple, shipping is $9.9 unless otherwise indicated.

 

WHY IS MY SHIPMENT STATUS UNCHANGED?While we aim to provide as close to real-time information as possible, tracking from our carriers does not always update in real-time. Please do not be alarmed if you see a delay between when the label is created, when you receive your tracking number, and when tracking goes live. If your shipment is delayed due to weather or other carrier delays, rest assured that your order will be delivered!